Operators of underground railroads use computers to locate and track train traffic, but a new book claims that a few of them are actually doing it with the help of people.
In the book, written by a former Subway Subway employee, Subway is accused of spying on customers using a “secret code” on its machines.
It is alleged that the company spies on customers through hidden cameras and the use of “virtual assistants” that use the software to search for customers and track their locations.
“They have been using a secret code on all of their machines, which is basically just a secret number that they send out to all of the computers,” the author of the book told the BBC.
“So they know that when people enter the same number that’s on the machines, they can know exactly where they are and they can track exactly where people are.”
And they have access to that information through the computers.
“Subway has denied the allegations.”
We’ve been very clear that this is false and that our code is not secret, and that all the information that’s in our machines is protected,” a Subway spokesperson told the Guardian.”
As part of our ongoing investigation into the allegations in the book we have launched an investigation and have taken legal action.
“We will be looking into all of these claims and any other information that we receive.”
According to the book’s author, a Subway manager in New York City used the software “to look for and find potential Subway customers in a few key locations.”
The author claims that one Subway manager used the code on the machine in the middle of the night to find and target the Subway customer that had called to cancel.
Subway also has a secret hotline to the public to report suspicious activity and also a special section on its website for customers to report their suspicions.
“If you get a call from a person, they are being tracked and you’re supposed to respond to it by calling Subway’s Customer Assistance Line and telling them that you’ve seen something that looks suspicious,” the book said.
“You don’t have to do anything, but it’s important that you do.”
A Subway spokesperson said that the employee in the case was terminated for “improper conduct” but did not give details.
A Subway spokesman said that he did not know if the company had received any complaints from customers or if any customers had reported that they had been tracked.
“When a Subway customer calls a Customer Assistance hotline, we respond and if they’re not satisfied with our response, they call us back,” the spokesman said.